Frequently Asked Questions

Everything you need to know about your Dooney & Bourke experience.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website.

What is the return policy for Dooney & Bourke products?

We accept returns of unused and unworn merchandise within 30 days of the delivery date. Items must have all original tags attached and be accompanied by the original packing slip.

Does my handbag come with a warranty?

Yes, every Dooney & Bourke product is backed by our one-year guarantee against ironclad defects in craftsmanship and materials under normal use.

How should I care for my leather bag?

Care instructions vary by collection. Generally, we recommend using a soft, damp cloth for light cleaning. Avoid using commercial leather cleaners or polishes unless specified for that particular leather type.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states, Puerto Rico, and APO/FPO addresses. International shipping options may vary based on current carrier availability and regional restrictions.

Can I cancel or modify my order after it has been placed?

To ensure fast delivery, we process orders quickly. Once an order is placed, we are typically unable to make changes or cancellations, but you may return the item once it arrives.